Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement (“Agreement”) between Gauri Yardi and you with respect to your use of our Services. In using the Services, Workshops and/or the Group Programs (defined below), you agree to be bound by these Terms, as well as any and all general terms and conditions posted on the Website from time to time.

Definitions

“Confidential Information” means any written or oral information that is provided or disclosed by either party directly or indirectly through any means that is not already in the public domain, and may include personal information, business information, recordings of group sessions, and/or any other information provided by you or other participants as part of the Services, Workshops, Group Programs or otherwise.

“Materials” refers to ebooks, literature, newsletters, audio and video recordings, email content, presentations or other materials which we may provide you as part of the Services or which enable us to provide the Services to you from time to time. 

“Member” means a member of the Website or our Services who has access to the Content and products and services that may be on or offered through the Website from time to time.

“Personal information” has the same meaning as set out in the Privacy Act 1988 (Cth), as may be supplemented by United States consumer privacy rights legislation, including, but not limited to, the Privacy Act of 1974, the New York Privacy Act of 2023, the Consumer Privacy Rights Act of 2023 and the California Consumer Privacy Act of 2018.

“Ad hoc coaching” means a 12- or 24-week one-on-one coaching program as agreed upon with You, which includes:

  • 12x 50 minute one-on-one coaching calls bi-weekly

  • Unlimited support via Slack for text and voice messaging

  • 3 or 6 months of private coaching

“Break The Cycle Group Program” means the 6-week Group Coaching program which includes:

  • 6x live group coaching calls

“Break The Cycle VIP” means the 12-week Group Coaching program as described above, plus:

  • 6 weeks of private coaching via Slack (text and voice messaging).

“How to Stop Procrastinating and Start Creating” means the 1-hour workshop which includes:

  • 1x 60-minute webinar

“Re.Generate Group Program” means the 12-week Group Coaching program which includes:

  • 12x live group coaching calls

  • Access to a private Facebook group – for the community to come together and build friendships with others on a similar journey

“Renew” means the 24-week one-on-one coaching program which includes:

  • 12x 50-minute one-on-one coaching calls bi-weekly

  • Unlimited support via Slack (text and voice messaging)

  • 6 months of private coaching

“Resolve Group Program” means the 12-week Group Coaching program which includes:

  • 12x live group coaching calls

  • Access to a private Facebook group - for the community to come together and build friendships with others on a similar journey

“Resolve VIP” means the 12-week Group Coaching program as described above, plus:

  • 6x private coaching calls delivered over 24 weeks.

“Rules” means our group forum rules which apply when you participate in any of our group forums and group sessions (as further described in the “Group Forum Rules” section of these Terms).

“Services” means our wellbeing coaching services offered as one-on-one sessions or via the private Renew Program or the online Group Programs, Workshops and other related services offered by us from time to time. 

“We”, “Our” and “Us” means Gauri Yardi (13 922 853 517) including any directors, employees, contractors and affiliates.

“Website” means gauriyardi.com

“You” means the client using the Services. 

How it works

We offer a one-on-one coaching program, group coaching programs, workshops, courses and various resources that are available to assist you with your wellbeing journey via the Break The Cycle Group Program, Break The Cycle VIP, Renew Program, Resolve Group Program, Resolve VIP (together “Programs”), How to Stop Procrastinating and Start Creating workshop (together “Workshops”) and our Services.

Re.Generate Program

When you purchase the Re.Generate Program, you will be redirected to a confidential intake form. You will be required to complete this form with the information requested so that we can understand better what your requirements and goals may be. We then start with one group call per week via Zoom. You are not required to have the camera or microphone on and can participate (or not) as you prefer. We record all calls which are available during the course of the Re.Generate Program in the event you miss a call or wish to listen to the call session again. The Re.Generate Program lasts for 12 weeks from the start date. When you participate in the Re.Generate Program you are agreeing to all our terms including the Group Conduct Rules which we provide for the safety and consideration of all group participants. 

Break The Cycle Group Program

When you purchase the Break The Cycle Group Program, you will be redirected to a confidential intake form. You will be required to complete this form with the information requested so that we can understand better what your requirements and goals may be. We then start with one group call per week via Zoom. You are not required to have the camera or microphone on and can participate (or not) as you prefer. We record all calls which are available during the course of the Break The Cycle Group Program in the event you miss a call or wish to listen to the call session again. The Resolve Group Program lasts for 6 weeks from the start date. When you participate in the Break The Cycle Group Program you are agreeing to all our terms including the Group Conduct Rules which we provide for the safety and consideration of all group participants. 

Break The Cycle VIP

When you purchase Break The Cycle VIP, it runs for 6 weeks from the start of the Break The Cycle Group Program. You will be given access to a private channel on Slack where you may communicate directly with us via text and/or voice messaging. We commit to responding to your messages within two business days. Access to this Slack channel will be maintained until 7 days from the final group coaching call of the Break The Cycle Group Program.

Renew Program

For the Renew Program, we start with an Application Process. The Application Process consists of an online application form that you will be required to complete. After filling in the Application form, there is an optional 15-minute free Discovery call available. 

When you purchase our Renew Program, it runs for 24 weeks over 6 months following your completion of the Application Process and payment of your program fee. We then book in your appointments every 2 weeks.

You will also be given access to a private channel on Slack where you may communicate directly with us via text and/or voice messaging. We commit to responding to your messages within two business days. Access to this Slack channel will be maintained until the end of week 24 of the Renew Program.

Ad hoc coaching

For the Ad hoc coaching Program, we start with an Application Process. The Application Process consists of an online application form that you will be required to complete. After filling in the Application form, there is an optional 15-minute free Discovery call available. 

When you purchase our Ad hoc coaching, it runs for 12 or 24 weeks over 3 or 6 months (as agreed upon) following your completion of the Application Process and payment of your program fee. We then book in your appointments every 2 weeks. 

You will also be given access to a private channel on Slack where you may communicate directly with us via text and/or voice messaging. We commit to responding to your messages within two business days. Access to this Slack channel will be maintained until the end of your Ad hoc coaching period.

Resolve Program

When you purchase the Resolve Program, you will be redirected to a confidential intake form. You will be required to complete this form with the information requested so that we can understand better what your requirements and goals may be. We then start with one group call per week via Zoom. You are not required to have the camera or microphone on and can participate (or not) as you prefer. We record all calls which are available during the course of the Resolve Program in the event you miss a call or wish to listen to the call session again. The Resolve Program lasts for 12 weeks from the start date. When you participate in the Resolve Program you are agreeing to all our terms including the Group Conduct Rules which we provide for the safety and consideration of all group participants. 

Resolve VIP

For Resolve VIP, we start with an Application Process. The Application Process consists of an online application form that you will be required to complete. After filling in the Application form, there is an optional 15-minute free Discovery call available.

When you purchase Resolve VIP, it runs for 24 weeks over 6 months following your completion of the Application Process, payment of your program fee and the commencement date of the Resolve Program. We book in your appointments every 4 weeks after the start date of the Resolve Program.

How to Stop Procrastinating and Start Creating workshop

When you purchase the How to Stop Procrastinating and Start Creating workshop, you will be redirected to a registration form. You will be required to complete this form with the information requested so that we can send you a unique join code for the live workshop session via Demio (third party webinar provider). Two session times are offered – you may attend whichever session you prefer. You may ask questions and participate via the webinar chat (or not) as you prefer. We record all Workshops and recordings will be available for 2 weeks from the date of the Workshop in the event you miss a Workshop or wish to listen to the Workshop session again. When you participate in the How to Stop Procrastinating and Start Creating workshop you are agreeing to all our terms including the Group Conduct Rules which we provide for the safety and consideration of all group participants. 

You are bound by this Agreement when you purchase our Programs, Workshops and/or Services, instruct us to proceed, make a payment, or confirm acceptance via email or other written means. 

The Services

We will provide the Services to you in accordance with these Terms. We agree to provide our Services to you in a professional manner and in accordance with generally accepted industry practice and standards and will ensure any contractors, other coaches or representatives that we may employ from time to time will have the relevant qualifications, and will be held to the same standards requirements. 

In order to receive benefit from the Services, we recommend that you commit to the full period for our sessions and programs. 

You are not permitted to on-sell, re-sell, share or otherwise give access to the Program or Workshop to any other person. Your access to the Program or Workshop is for your own personal use and any other use or access is not permitted. 

Where we provide any Programs, Workshops or Services involving other participants, by agreeing to this Agreement and participating in our Services, you agree to abide by our below Group Forum Rules.

We generally do not permit breaks for holidays, vacations or otherwise in our Programs as we have a limited number of spaces available. This is to ensure quality and more intimate environments are maintained. This means that we have booked in participants to the exclusion of others and cannot provide holiday, vacation or other break periods during our Programs for any participant. Any permitted breaks are otherwise provided in our sole discretion.

One-on-One and Group Session Bookings, Late Attendance and Cancellations:

As your one-on-one sessions are important to us and other clients may be booked after you, any delay or late attendance to any scheduled sessions will finish at the nominated and agreed original time in order to not disadvantage other clients that may be scheduled after your session. All sessions must finish on time at the originally scheduled time unless otherwise agreed.

All one-on-one sessions in the Renew Program and Resolve VIP must be pre-booked with the coach and must be taken within the 24-week Program period. Any sessions not completed or booked will be forfeited. 

We require 48 hours notice for any change or cancellation of any one-on-one session to enable us to re-book another client. 

All group sessions and workshops are pre-set, scheduled and advised at the time of the Program commencement or Workshop registration. As they are community based and involve a group of individuals, there is no rescheduling or changes to the dates or times of these sessions. We offer a recording of the group sessions or workshops for anyone who may have missed the session.

Group Forum Rules (“Rules”)

When you join the Re.Generate Group Program, Resolve Group Program or Break The Cycle Group Program or the How To Stop Procrastinating and Start Creating Workshop, including any private community group forums included in our Re.Generate Group Program, Resolve Group Program or Break The Cycle Group Program, and contribute to or participate in any comments or forums, including any social media forums, you agree to the following Rules:

  • Confidentiality is paramount to any and all group forums and discussions. You agree to maintain as confidential all discussions, stories, anecdotes or other information shared within the context of any group forum, group program, workshop, group discussion or otherwise, whether exchanged verbally or in writing. 

  • Any recommendations, comments, information, or posts (together “Posts”) you make during any community group sessions and to our Website will abide by our Rules and will be made in the spirit, culture and ethos of the community group and website services;

  • You agree you will only make correct, accurate Posts in good faith and will not use aggressive, defamatory, rude, or offensive language. We will not condone bad language nor will we permit false claims, defamation, harassment, fraud, collusion, or Posts that may offend any person, visitor, or other third party;

  • Posts are not permitted that: encourage illegal intent; contain ads, links or other forms of advertising; solicit business; are abusive or malicious against any other participant, our staff or any third party;

  • We will also take action, where required, against any person that does not abide by these Rules in relation to Posts, comments during any sessions, breach of this Agreement, including, but not limited to, its confidentiality provisions, and where any action is taken against us by any person, visitor or any third party as a result of your Post or actions;

  • You may share recommendations, experiences and other information to the group. You agree to only do so in good faith, with honest explanations using appropriate language, truthful descriptions and helpful comments;

  • The posting of comments, reviews and your experiences on the Website or in any forum is meant to try to help other group members, and to share your guidance and information. Our aim is to encourage helpful comments and feedback and we hope that you will assist, benefit from, and find this initiative helpful for everyone. We ask that you carefully consider any comments you may share and the impact they may have in a respectful manner and ensure that they are in keeping with the ethos of the group;

  • You understand and agree that we may review and delete any content, including but not limited to images, messages, photos, profiles or material that in our sole judgment violates these Rules, or that might be offensive or illegal, or that might violate the rights of, harm, or threaten the safety of group members without notice. You may be banned from the group community forum, our services and using the Website at any time and in our sole discretion;

  • Opinions, advice and all other information expressed by participants in discussions or Posts are those of the author and not us and anyone associated with our business or Services. You rely on any such information at your own risk and need to make your own enquiries before taking any action related to any Post or comment;

  • Any action you choose to take with any other member or person using our Services arranged outside any group sessions or the community group form, including but not limited to the provision of your personal information, telephone number or email address, arranging a meeting, or arranging other activities, is at your own risk. We are at no time responsible for or liable for any action you choose to take under any circumstance; and

  • Confidentiality of group sessions and individual group members is essential and paramount to the success of the group as well as a fundamental requirement for our Services. You are at no time to convey any group sessions or information obtained directly or indirectly from the Services or group to any person at any time. Any breach of confidentiality will be treated seriously, and immediate action will be taken. You will be immediately blocked from the group, any further sessions or Services and, where appropriate, legal action may be taken.

Payment

By providing us with your payment and credit card details, you authorise payment for the relevant Program, Workshop and the Services. Where we offer payment plans, we require payments to be made via our third party service secure payment provider. In the event we do not receive any payment by the due date, we will stop Services and access to any Program or Workshop until such time as we receive payment. If you miss any group sessions, you are not entitled to make up the sessions but may be entitled to the recordings provided it is during the Program and prior to the end date of any Program, or up to two weeks following the Workshop date. If we are required to set up your account again after final notice, we may charge an administration fee to do so.  

All Programs, Workshops and Services are non-transferrable. 

In the event that we fail to receive payment, or if you do not perform your obligations under these Terms, we may refuse to continue to provide the Services and access to the Programs and Workshops until such time as we receive your payment.

All payment information will be kept in a secure manner in accordance with the privacy requirements of the United States and Australia privacy requirements. Please refer to our Privacy Policy for details on how your information will be kept secure.

Program or Workshop rates and fees for our Services will be posted on our Website and/or communicated to you when you request our Services. Any update to or change in rates will be published on our Website and notified to you prior to any purchase and will become effective from publication for any subsequent purchases of our Services. 

Refunds

Refunds for Re.Generate: We will offer you a complete refund (less an administration fee) within 7 days of the first group coaching call. If you desire a refund, we ask that, prior to the second group coaching call, you provide written notice of your request for a refund to hello@gauriyardi.com and include your reason for termination. We will then provide you with a refund (less an administration fee). The administration fee shall cover our time for processing your request and any content you may have accessed or been provided with prior to termination. As we have a limited number of places available for our Programs, we do not offer any other refunds after the second group coaching call.

Refunds for other Programs: We will offer you a complete refund (less an administration fee) within the first 7 days of your payment (“Cooling Off Period”) for our Programs. If you desire a refund, we ask that, prior to expiration of the Cooling Off Period, you provide written notice of your request for a refund to hello@gauriyardi.com and include your reason for your termination. We will then provide you with a refund (less an administration fee). The administration fee shall cover our time for processing your request and any content you may have accessed or been provided with prior to termination. As we have a limited number of places available for our Programs, we do not offer any other refunds after this Cooling Off Period.

Any other refund will be provided in our sole discretion and we, at all times, abide by all Consumer Laws of Australia and the United States with respect to all refunds. At no time do we seek to exclude or limit your statutory rights with respect to any refund. 

General Disclaimer

While your health and wellbeing are important to us, you acknowledge and agree that:

  1. we are not licensed physicians;

  2. we do not provide emergency services and are not obligated to contact you or anyone on your behalf with respect to your medical condition or treatment;

  3. we are not responsible for the accuracy, reliability, effectiveness, or correct use or implementation of the Services, Programs, Workshops or other information provided to you by us;

  4. we cannot and do not guarantee any particular results; 

  5. as performance and success of any particular Services are reliant on you, the individual, to meet your own requirements, you are solely responsible for your own progress;

  6. if at any time during the Services you feel that your progress is not as expected, it is your responsibility to advise us immediately of any concerns in order to give a reasonable opportunity to resolve the concerns, however at no time do we guarantee or warrant any increase or altered progress or performance; and

  7. you agree that some of our services may involve health or other personal and well-being management discussions. The Services, Programs, Workshops and information provided in connection therewith should not replace discussions with qualified suitable healthcare professionals where relevant to your condition and should not be used to diagnose or replace any professional treatment or management of any particular existing condition. All decisions about any treatment and management of any condition must be made with a relevant healthcare professional and you agree and acknowledge that any reliance on any information, discussions or recommendations that may arise during the sessions, is done at your own risk. In engaging our Services, or participating in our Programs or Workshops, you agree you are at all times responsible for your own physical health and emotional well-being. We recommend that any pre-existing condition be treated by a suitable medical professional and that any information provided by the Services is not to be relied on in substitution.

Disputes

If at any time you believe that any aspect of the Services, Programs or Workshops are not up to standard, or the parties disagree for any reason in relation to the Services, Programs or the Workshops, you must immediately notify us of any such concerns and give us a reasonable opportunity to respond and address them. Feedback and discussion are important to the provision of the Services and it is up to you to provide such feedback in order to give us an opportunity to resolve any issues quickly and effectively. 

If a dispute arises, both parties agree that confidentiality is paramount to the reputation of both parties. At no time must any communications or discussions be made public, including but not limited to any social media websites of either party. Any public discussion or comments about either party may be the subject of compensation in any mediation or litigation claim.

In the event of any dispute in relation to the Services that cannot be resolved, both parties agree to obtain an independent mediator to help the parties reach a resolution with respect to the dispute. Each party agrees to pay their own costs.

Intellectual Property

We may provide you with Materials from time to time to enable the provision of the Services. All Materials are provided without warranties of any kind, express or implied. Any Materials, both tangible and intangible, which are provided to you, or which may be developed as a result of, or during use of, the Services are and will remain our property at all times. We exclusively own all right, title and interest in and to the Services, Programs, Workshops and Materials (whether now existing or hereafter created). You acknowledge that the Services, Programs, Workshops and Materials are protected by the intellectual property laws of the United States, Australia, and foreign countries. No Materials may be altered, modified, reproduced or used for any purpose other than your personal private use. Subject to your compliance with this Agreement, and as applicable, you will receive a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services, Programs, Workshops and Materials. Such license is expressly limited to your use of the Services, Programs, Workshops and Materials for your personal, non-commercial benefit. At no time may the Materials be reproduced and provided to third parties without our express written permission. For clarity, you are not permitted to sell, share, use commercially, reproduce in whole or in any part, disseminate or otherwise post or provide access to any other person in any media format, digitally, or via any electronic or paper means. The Materials are the copyright of Gauri Yardi and any other use other than personal use will be in breach of these Terms and our copyright.

Limitation of Liability

You take full responsibility and assume all risk for making any decision based on the Materials, or group information received in connection with the Services.

You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss, damage or injury which may result from your use of or reliance on the Services or any information contained on it or linked to it. For the sake of clarity, in no event will we be liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss of revenue, profits, interruption of business, injury or damage to person or property.

Our liability is governed by the Australian Consumer Law, the consumer laws of the United States, and this Agreement. We expressly exclude all conditions and warranties implied by custom, law or statute except for your statutory rights that cannot be waived.

Except for your statutory rights that cannot be waived, all goods and Services are provided to you without warranties of any kind, either express or implied; and we expressly disclaim all warranties of any kind including, but not limited to, implied warranties that the Services will be provided with due care and skill and fitness for a particular purpose.

When your statutory rights apply, to the extent possible, our liability in respect of any claim is limited to, at our option, the supply of any Services again or the payment of the cost of having any Services supplied again.

In the event of any successful claim, our liability is limited to the amount of the fees for your membership and/or the Services, Program and/or Workshop last paid by you to us.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Indemnity

You agree to defend, indemnify and hold us and our officers, directors, employees, contractors, members, agents and licensees harmless from and against any and all claims, charges, actions, liabilities, investigations, demands and similar including but not limited to any costs, losses, damages whether direct, indirect, consequential or special, resulting from your breach of our Terms, resulting from your breach of this Agreement, your violation of any third-party intellectual property rights, any third-party claims arising in connection with your use of the Services, Workshops and/or Programs, including, but not limited to, claims brought by your family or relatives, and any activity you may engage in through any use of our Services, Workshops and/or Programs, or your use of the Services, Workshops and/or Programs.

Governing Law

This Agreement is governed by the laws from time to time in force in the State of Victoria, Australia. Both parties agree to unconditionally submit to the exclusive jurisdiction of the Courts of Victoria, Australia for determining any dispute concerning these Terms.